Here you will find answers to the most common questions about PanelOptimus and how our survey panel works

However, if you can not find what you are looking for, send us an email.

What is PanelOptimus?

PanelOptimus is a place for people like you to voice their opinions about the products, services, and issues that affect their live's on a daily basis. PanelOptimus gives consumers direct input into decision-making process at companies and other organizations that need to know what their customers want. By participating in PanelOptimus surveys, you are helping drive the future of the products, services, and issues that matter most to you.

Am I eligible to participate in surveys?

If you have joined our community, you are eligible to participate. If you have still not joined, please register and make your opinions heard.

What's in it for me?

By completing our surveys, you earn redeemable points and upon completion of 2500 points in your account you can redeem worth $25 in ways like gift coupons, gift certificates etc.

What exactly will PanelOptimus Panel send me?

PanelOptimus Panel will send you e-mail invitations to paid surveys.

How can I start receiving free paid online surveys?

To get started you will need to fill out a short signup form on the homepage of our website and click "submit". Then, check your email and confirm that you have subscribed to by clicking on the link provided in the email that we will send you. It's very simple.

What if I choose to leave the community?

We will always respect your decision to leave the community or comeback at your discretion. You can opt-out or delete your account any time you like by just clicking the delete account option in your Dashboard page. Unfortunately, you will loose all the points and any other profile information immediately as we do not keep any information once you delete your account. So, if you wish to come back to the community, then you will need to re-register and build your profile again.

What if I want to cancel/unsubscribe?

You may unsubscribe from PanelOptimus Panel at any time. Log in to your panel account and simply follow the steps to unsubscribe and we will stop sending you any future e-mails immediately.
1. Login to your account.
2. Click on “Unsubscribe”.
3. Check the box “Do you really want to unsubscribe”.
4. Click “Unsubscribe”.
5. Click “OK”

I have not been active for a while and now there is no points (money) in my panel account. Why?

The points do become inactive on the account if the panelist has not been active for a certain amount of time. A record of the points is still there, they just do not show on the balance. To reactivate the points, you must send an email to If you have been inactive for a longer period of time, your registration in the panel may have been deleted.

When I click on the survey link, it says that the survey is closed/ or that my quota is full, why?

Survey closed means that one of the following has occurred: The survey has been completed. Normally surveys are active for 2-7 days. The desired number of answers has been collected for this survey. Some surveys automatically close due to inactivity, typically after 10-15 minutes.
Quota full also means that the survey is full of respondents within the targeted range. This can be either before the start of a survey, which is normally indicated as closed, or sometimes in the early stages of a survey where certain criteria within the survey becomes filled.
This normally varies depending on the rate any given survey is responded to and the overall amount of responses needed by different people to fill a quota. For surveys where you get “Quota Full” incentives are not rewarded as the information shared by you is not used and is not counted as fully completed.

Being moved from one survey to another?

Surveys are sent automatically to you when your profile matches the requirements of the survey. However, there will be times when the survey is full or you are screened out and instead of terminating you from the survey the panel system automatically looks for other surveys that match your profile. So you get an opportunity to participate in another survey.

Getting an error on the survey

An error can occur on a survey for a couple of reasons.
1. If cookies are not enabled the survey will not recognize you as the respondent when you reach the end page of the survey and you will receive timed out. Please make sure that you have your cookies enabled.
2. When a survey is left open for an extended period of time the browser session expires and you will be timed out from the survey. In this case it is not possible to start the survey again or for a new link to be sent.

Why do I not get any surveys?

Surveys are sent automatically when your profile matches the requirements of the survey. So, we recommend that you fill in your profile with as much information as possible. This makes it easier for the system to match your profile to surveys that suit you.

Why do I get asked the same questions twice?

On our part we always attempt to find the right survey for you. However, there may be times that you are asked the same question more than once – once in our pre-screening phase (where we are looking for a survey to match your profile), and once in the actual survey itself (where we are verifying that you meet the survey’s criteria). Although it might seem like an inconvenience or an error that you are asked the same question more than once – rest assured that it isn’t and please bear with us through this quality process.

This process helps us do two things:
a) it gives us a better chance of finding a survey for you.
b) it provides better quality data to our clients who are looking for a certain type of person.

What does screen out means?

A screen out occurs when you are outside the target group for a given survey. Rather than consuming your time on answers that cannot be used the survey finishes early (normally within the first few questions). This can happen from time to time even if you have originally been selected to take part as some surveys require specific information. Surveys where you receive “screen out” do not count as fully completed and incentives are not rewarded as the information is not used.

Why is there a negative on my account?

Negative incentives can occur when someone completed a survey in a manner deemed inappropriate (bad or untruthful). We will not share with you which questions proved to be problematic for our clients. Below are some ways clients define “bad” or “untruthful” responses.

Speeding through a survey
Every survey finished has an estimated time to complete. If you complete a survey in a time frame that does not fall within the range that is acceptable you will not qualify for the survey, receive an incentive and may be terminated from the panel.
Inconsistent or Inaccurate Answers
If you provide answers that are not accurate and or inconsistent in any manner whatsoever you will not qualify for the survey, receive an incentive and may be terminated from the panel.
Red Herring questions
Sometimes, Clients will put questions in the survey multiple times or demand that you choose a specific answer to ensure you are being truthful and/or reading the entire survey question. If our client should find that your responses are unacceptable as per the red herring directive you will not qualify for the survey, receive an incentive and may be terminated from the panel.
Open End Questions
At times clients will have a section within a survey that requests panelists to fill in their answers by writing them in, rather than selecting an answer from a set of pre-identified responses. If a response in Open Ended question is considered to contain language that is inappropriate, non-sensible, or not fitting for the question you will not qualify for the survey, receive an incentive and may be terminated from the panel.

Tax - Will PanelOptimus report my income?

(USA) If the amount of incentives provided does not exceed $600 in a calendar year, then no 1099 is needed and nothing about the individual recipient needs to be reported to the federal or a state government nor does a SS# need to be gathered.

Should I send my password and/or username to PanelOptimus when something is wrong?

NO!! You should never give away your log in details. Not to PanelOptimus or to anyone else. We don't need your password or username. We will use other information to find you in our system when you contact us.

I have got an e-mail asking for my personal details. What is a phishing email?

Sometimes you may receive an email falsely claiming to be from PayPal or another known entity. This is called "phishing" because the sender is "fishing" for your personal data. The goal is to trick you into clicking through to a fake or "spoof" website, or into calling a bogus customer service number where they can collect and steal your sensitive personal or financial information. If you have responded to a phishing email and provided any personal information, or if you think someone has used your account without permission, you should immediately change your password and security questions.
You should also report it to PayPal immediately and they will help protect you as much as possible.

Will I get any calls or promotional material?

No, we will only send survey invitations to you.

What information will I share?

We have profile surveys inbuilt in our community and we will ask questions to improve your profile for us to send you most accurate surveys. You will get 500 points upon filling profile survey and 20 points each for other categories.

Will anyone have access to my profile?

Protecting your privacy is of the utmost importance to us. Any information that you provide is kept strictly confidential. Paneloptimus aggregates your responses to the online surveys with those of other PanelOptimus community members so your individual responses are not identifiable.

How many surveys should I expect to receive per month?

Depending on your profile (i.e. your gender, your location, etc) and the needs of our clients, normaly you can expect from 1 to 5 surveys per month.

How much do I have to pay for this service?

This service offered to you by PanelOptimus is completely free of charge. We will never ask you for any money in any way. No catch.

What if I want to receive more surveys and earn more money.

The more profile information you provide when you register, the more likely you are to receive survey invites. On registering we also ask how frequently you would like to participate. We aim to match the number of surveys with your interest in completing surveys.

Can I invite my friends to join?

We encourage you to invite them to join.

When should I expect to receive my first paid survey?

Shortly after you have submitted your information through our signup form, you will be sent your first paid survey. The survey will be sent to the e-mail address that you have provided on the signup form. So, you are eligible from the very moment you sign-up to receive paid-surveys. In general however, you should receive your first survey within two or three weeks, depending on the completeness of your profile information and the current requirements of the organizations.

How much money will I make for finishing a given paid survey?

The money earned for completing a survey depends on the survey and on the company for whom you are completing the survey. Usually, the longer the survey, the greater the pay. In general, the amount will vary between 0.5 and 6 $ or more for each survey that you complete.

How will I get paid and by whom?

You will get paid by PanelOptimus to your panel account.

Will all surveys pay cash?

No it depends on the mode of receiving payments that you have filled in.

How To get a Disbursement

To make a disbursement you first need to choose a payout method.
1. Login to your account.
2. Click on “My earned points”.
3. In the bottom left hand corner click on “Change your choice of payment”.
4. Choose the payment option that you wish to use from the drop down box.
5. Click “Update”.

How To Make A Payout To PayPal

If you do not already have a PayPal account please go to and open an account. It is important that your Paypal account has the same email address as the email address you receive surveys to. If you already have a Paypal account you can add the email address you receive surveys to in your PayPal account.
1. Login to your panel account.
2. Click on “My Earned Points”
3. Once you have reached the redeemable amount click on the “update” button and your money will be transferred to your online account at PayPal.
4. Please make sure that you login to your PayPal account and accept the transfer.

Payment solution is not available for the moment, please try again later.

This message is seen when PayPal is trying to connect to your panelist account. You will see your attempted transfer as “FAILED”. Please wait 2 to 4 days before re-attempting the transfer. The connection will correct itself and allow the transfer to take place.

Can rewards be paid by cheque?

No. We use Pay Pal because they are efficient systems, widely used and respected. It allows us to keep administration costs lower, and to pay our panelists quickly and easily.

How To Change Your Email Address

To change your email address please send an email to support ( Share your old email address that you currently receive surveys to and the new email address that you would like your surveys sent to. For security reasons add your postcode and year of birth. Once these are received your email address will be updated.

How To Recover Your Username/Password

If you have forgotten your Username or Password please follow the steps below.
1. Click on the link:
2. Click on the link “Forgot Password?".
3. Enter your email address that you receive the surveys to.
4. Click on the grey box "Reset Password".
5. A new Password will be sent to your registered email address.
If you get a message that you are using an invalid email address, check that your Browser accept Cookies (Including third party Cookies). You can also try to use another Browser to see if this helps.

I have tried to log in to my panel account, but I failed. Why can't I log in? It says Username or password is wrong, invalid, or unrecognized

Make sure that:
- There isn't a typo in your username or password.
- You've entered your full email address. For example, "" instead of "username@gmail."
- Caps lock is turned off.
- Your keyboard is in the right language.
- Refresh your browser and try signing in again.

Cookies must be turned on to use Your PanelOptimus account. Turn on cookies, then try signing in again.

If you're still getting an error message, here are some possible solutions. Try each one, then try signing in.

1. Open a new browser window.
2. Clear your browser's cache and cookies.

How to clear cache and cookies:
Cookies, are files created by websites you’ve visited, and your browser’s cache, which helps pages load faster, make it easier for you to browse the web.
Clearing your browser’s cache and cookies means that website settings (like usernames and passwords) will be deleted and some sites might appear to be a little slower because all of the images have to be loaded again.

On Google Chrome
On your computer, open Chrome.
On your browser toolbar, click More More Tools Clear Browsing Data .
In the "Clear browsing data" box, click the checkboxes for Cookies and other site data and Cached images and files .
Use the menu at the top to select the amount of data that you want to delete. Choose beginning of time to delete everything.
Click Clear browsing data .

On other browsers
Review and follow the instructions provided by your browser:

  • Windows Internet Explorer
  • Mozilla Firefox
  • Apple Safari
  • Opera
If web pages aren’t displaying correctly, you can try using your browser’s incognito or “private browsing” mode to see if the problem is caused by something other than cache or cookies.
3. Change your browser's privacy settings.

Change your privacy settings

If you’re having problems getting into your account, try changing your privacy settings.
If you have your browser's privacy settings set to "High," add and to your browser's list of allowed sites.
Learn how to check or change your browser’s privacy settings:

  • Chrome
  • Firefox
  • Internet Explorer

Change your privacy settings
If you use a firewall, proxy, or anti-virus program to increase your computer’s security, temporarily turn off the program and try signing into PanelOptimus.
If that fixes the problem, the security program might have been stopping you from using PanelOptimus. Contact the program's support center and ask how to use their program without blocking PanelOptimus Access.
Please check the following settings on your computer:

  • Ensure cookies are enabled
  • Ensure ISP settings are not blocking access to
  • Ensure your browser does not block access to
  • Ensure that your anti-virus and firewall settings accept our website
  • Ensure that you add the web site as a Trusted Site on your internet browser
  • Passwords are case sensitive and check that your Caps Lock is switched off

What if I can't open the survey or the link does not work

In order to answer surveys, your computer must accept cookies.
To enable cookies in Internet Explorer 7 or 8:

  1. Click Start > Control Panel. (With Windows XP Classic View, click the Windows Start button > Settings > Control Panel).
  2. Double-click the Internet Options icon.
  3. Select the Privacy tab.
  4. Click Advanced.
  5. Select "Override automatic cookie handling" under the "Cookies" section in the Advanced Privacy Settings window.
  6. Select the "Accept" or "Prompt" option under "First-party Cookies."
  7. Select the "Accept" or "Prompt" option under "Third-party Cookies." (If you select the "Prompt" option, you'll be asked for approval every time a website attempts to send you a cookie.)
  8. In the Internet Options window, click OK to exit.

To enable cookies in Internet Explorer 6:

  1. Click Start > Control Panel. (With Windows XP Classic View, click the Windows Start button > Settings > Control Panel).
  2. Click Advanced.
  3. Select "Override Automatic Cookie Handling."
  4. Select the "Accept" or "Prompt" option under "First-party Cookies."
  5. Select the "Accept" or "Prompt" option under "Third-party Cookies." (If you select the "Prompt" option, you'll be asked for approval every time a website attempts to send you a cookie.)
  6. In the Internet Options window, click OK to exit.
What is a Cookie? (Source Wikipedia)

A cookie, also known as an HTTP cookie, web cookie, or browser cookie, is used for an origin website to send state information to a user's browser and for the browser to return the state information to the origin site. The state information can be used for authentication, identification of a user session, user's preferences, shopping cart contents, or anything else that can be accomplished through storing text data on the user's computer.

Cookies cannot be programmed, cannot carry viruses, and cannot install malware on the host computer. However, they can be used by spyware to track user's browsing activities—a major privacy concern that prompted European and US law makers to take action. Cookie data can also be illicitly disclosed by hackers to gain access to a victim's web account.

More information about cookies here:

  1. Open a new browser and type in
  2. Log in to your PayPal account.
  3. Click "Security and Protection" near the top of the page.
  4. Click "Identify a problem."
  5. Click "I think someone may be using my account without permission."
  6. Click "Unauthorized Account Activity."

Start Earning Money and Rewards
for Your Opinions

We offer surveys and polls from leading brands on daily, weekly or monthly basis. Participate in surveys at your pace from the comfort of your own living room, on the go or even at work. Basically, whenever and wherever you find time you can login and complete the surveys.